![]() ![]() ![]() Robotics and cognitive technologies are continuing to supplant a growing number of routine business functions that previously were handled by humans-including knowledge-worker tasks that many assumed would remain the domain of human beings for the foreseeable future.īusiness leaders expect that 17 percent of work will be automated by 2020, according to the 2017 Global Future of Work Survey report from Willis Towers Watson. Artificial intelligence is expected to greatly expand the ability of robots and automated systems to learn, combine work functions and think outside the box. Automation is everywhere, and its penetration and sophistication are increasing.
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